Email and accounts
Mailbox setup, browser sign-in confusion, account cleanup, and basic access issues.
Phone-first computer help
Computer help by phone, with screen guidance when you allow it.
Call, get a calm helper, and fix email, printer, browser, Wi-Fi, setup, and work-app problems in plain English. Share your screen only if it helps, and stay in control the whole time.
No passwords or MFA codes
Read-only screen view first
You approve every access step
$20 when resolved
Printer offline
We can see the message. You keep control.
Consent flow
- Call and explain the issue
- Approve read-only screen view
- Fix it one step at a time
Made for non-technical callers
Plain words, patient pacing, no embarrassment.
Useful for small businesses
Quick help for the day-to-day issues that interrupt work.
Consent-led screen help
Talk first, view only if useful, stop sharing any time.
How it works
One call, then the next right step.
HelpMyScreen is designed to feel like calling a patient IT person, not opening a complicated ticket.
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1
Call the number
The agent starts with simple questions and checks whether your phone number already has a HelpMyScreen profile.
-
2
Explain what is stuck
Describe the problem in normal language. We guide the fix step by step and slow down whenever needed.
-
3
Approve screen view if helpful
If visual help would save time, you join a browser session, choose what to show, and can stop sharing any time.
What we fix
Everyday tech problems that should not eat your afternoon.
Printers and devices
Offline printers, Wi-Fi questions, slow computers, scanners, and everyday peripherals.
Work apps and setup
Software installs, small-business tools, onboarding steps, and practical workflow help.
Safety first
Remote support should feel clear, not risky.
HelpMyScreen is built around least-privilege support: explain first, view only if needed, and keep sensitive information out of the call.
We do not ask for passwords.No passwords, MFA codes, SSNs, banking details, or sensitive documents.
Screen sharing starts read-only.Seeing the screen helps diagnosis without taking control of the computer.
The caller controls the session.You choose what to share and can stop sharing any time.
For small teams
A practical help line for teams without full-time IT.
Use HelpMyScreen for the small interruptions that drain a workday: email setup, printer trouble, browser settings, software installs, and helping a teammate get unstuck.
Simple pricing
Use the right kind of help for the problem.
HelpMyScreen is for everyday computer confusion that can usually be solved by phone and screen guidance. A local IT provider is still the right choice for onsite hardware, networks, servers, and deeper business systems.
Best for everyday issues
HelpMyScreen
$20
per resolved call
Plain-English phone help with optional read-only screen sharing when seeing the screen would save time.
Pros
- Simple flat price when resolved
- No subscription or hourly meter
- Fast help for email, printers, browsers, Wi-Fi, and setup
- Consent-led screen view with no passwords or codes requested
Cons
- Not for onsite wiring or physical repairs
- Not a managed IT contract
- Complex network or server problems may need escalation
Traditional option
Local IT service provider
$90-$180+
commonly hourly
Useful when you need onsite work, device repair, business infrastructure, managed services, or hands-on technical projects.
Pros
- Can visit onsite when hardware needs hands-on work
- Better fit for servers, networks, backups, and security projects
- May offer ongoing business IT plans
Cons
- Hourly billing can be unpredictable
- Minimum charges or travel fees may apply
- Can be more than needed for a quick everyday fix
- Scheduling may take longer for small requests
Local IT rates vary by market, provider, urgency, travel, and scope. HelpMyScreen is meant to handle the simple calls first and point you to onsite help when that is the safer answer.
FAQ
Questions people ask before calling.
Do I need to install anything?
No. Start by calling. If screen sharing is useful, we guide you to a browser page.
Can HelpMyScreen control my computer?
The default flow is read-only screen sharing. Any stronger access requires clear, separate consent.
What if I am not technical?
That is exactly who this is for. We use plain language and slow, clear steps.
What happens for returning callers?
When caller profiles are available, the agent can recognize the phone number and use saved name and context.
Can you see my private files?
Only what you choose to show during a screen-sharing session. Close private windows before sharing, and stop the session whenever you want.
What if the issue cannot be fixed?
We still give you a clear next step, such as what to tell your software vendor, internet provider, or device repair shop.
Ready when the computer gets weird